Believe Media Privacy Policy

1. Who We Are

Believe Media
Email: kerry@believemedia.uk
Phone: 07790 134926

Believe Media is responsible for the personal information it collects and uses.

2. What Information We Collect

Depending on how you interact with Believe Media, I may collect information such as:

• your name;
• email address;
• phone number;
• business name and business details;
• information you provide when making an enquiry;
• information needed to provide services to you;
• client communications;
• invoices and payment records;
• information you provide when signing up for newsletters, free resources or collaborative projects; and
• limited website or cookie information where applicable.

3. How Your Information Is Used

Your information may be used to:

• respond to enquiries;
• provide Believe Media services;
• communicate with clients;
• manage projects, packages and accounts;
• send invoices and manage payments;
• deliver free resources;
• send newsletters or marketing updates where permitted;
• manage business records; and
• meet legal or financial obligations.

4. Why We Are Allowed to Use Your Information

Believe Media may use your personal information where:

• you have given consent;
• it is needed to provide a service or manage our working relationship;
• there is a legal requirement to do so; or
• there is a legitimate business reason to use the information, provided this does not unfairly affect your rights.

You can withdraw your consent to marketing at any time.

5. Sharing Your Information

Believe Media does not sell your personal information.

Information may be shared with trusted service providers where needed to run the business or provide services. This may include:

• Mailchimp;
• website or hosting providers;
• cloud storage;
• invoicing or accounting systems;
• client management tools;
• social media and marketing platforms; and
• professional advisers where required.

Information may also be shared where required by law or where you have asked or authorised Believe Media to do so.

6. How Long Your Information Is Kept

Personal information is only kept for as long as it is reasonably needed.

Some records, such as invoices and financial information, may need to be kept for longer for legal, tax or accounting purposes.

Marketing information may be kept until you unsubscribe or withdraw your consent.

7. Keeping Your Information Safe

Reasonable steps are taken to protect personal information and keep it secure.

This may include password-protected systems, trusted third-party platforms and secure cloud storage.

8. Your Rights

You may have the right to:

• ask what personal information is held about you;
• ask for incorrect information to be updated;
• ask for information to be deleted in some circumstances;
• withdraw consent;
• object to certain uses of your information; and
• ask for processing to be restricted where appropriate.

To make a request, email:

kerry@believemedia.uk

You can also unsubscribe from marketing emails at any time using the unsubscribe link provided.

9. Cookies

The Believe Media website may use cookies to help the site work properly and understand how it is being used.

Where non-essential cookies such as analytics or advertising cookies are used, you will be given the option to accept or manage them.

10. Complaints

If you have any concerns about how your personal information is being used, please contact:

kerry@believemedia.uk

You also have the right to contact the Information Commissioner’s Office (ICO) if you are unhappy with how your information has been handled.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how Believe Media works or changes in legal requirements.

The latest version will always be made available on the Believe Media website.

12. Contact

If you have any questions about this Privacy Policy, please contact:

Believe Media
Email: kerry@believemedia.uk
Phone: 07790 134926